Terms of Service

Last updated: August 18, 2026

These Terms of Service (“Terms”) govern your use of kairuibi.com and the publicly available information, demonstrations, booking features, materials, and resources provided through the website.

These Website Terms do not by themselves define the full terms of a paid consulting, development, automation, AI implementation, maintenance, or other client engagement. Paid work is governed by the accepted proposal, statement of work (“SOW”), service agreement, invoice, or other written agreement. If a project agreement conflicts with these Terms regarding that project, the project agreement governs to the extent of the conflict.

1. About the website

The website provides information about two services offered by Kairui Bi: Codex, Claude, and n8n AI project consultation and implementation; and website-chatbot and AI voice-receptionist customization. Content is provided for general information and business development.

2. Free fit call and no automatic engagement

The free 15-minute Systems Checkup is a preliminary fit call to discuss a business problem, assess whether there may be a useful next step, and explain possible services. It is not a full diagnosis, does not include a promised deliverable, and does not create a client, fiduciary, advisory, employment, partnership, or other professional relationship.

Submitting a form, sending email, booking or attending a call, receiving general ideas, or viewing a demonstration does not require either party to continue. A paid engagement begins only after the applicable scope, responsibilities, price, timeline, assumptions, acceptance criteria, and terms are agreed in writing.

3. Consulting and implementation are separate

A custom consulting engagement may diagnose the business, map workflows, compare options, and provide recommendations. It may end with the recommendation, and the client is not required to hire me to implement it.

An implementation engagement configures, connects, develops, tests, or hands off an approved solution. It is separately scoped and custom quoted, even when it follows a consulting diagnosis. A proposal or SOW will identify which service is being purchased and what is included.

4. Default project and payment flow

Unless the applicable written agreement says otherwise, the expected flow for a paid engagement is:

1. complete the free 15-minute fit call;
2. agree on whether the next step is custom consulting or implementation and define its scope;
3. review and accept a proposal, SOW, invoice, or other project agreement;
4. pay a 25% kickoff amount using the method stated on the invoice;
5. begin the agreed consulting or implementation work;
6. review the deliverables against the written acceptance criteria; and
7. after acceptance, pay the remaining 75% balance.

The project document or invoice will identify the applicable currency, taxes, due dates, milestones, approved expenses, and any variation from this default flow. Work does not need to start before the kickoff payment has cleared.

5. Payment methods and third-party fees

An invoice may offer a Stripe Payment Link, PayPal, or e-transfer. Payment providers and financial institutions operate under their own terms, privacy practices, processing times, dispute procedures, exchange rates, and fees. Unless agreed otherwise in writing, the client is responsible for ensuring the invoiced amount is received in the stated currency and for charges imposed by the client’s payment provider.

Third-party subscriptions, licences, hosting, domains, messaging, APIs, advertising, business tools, hardware, or other external costs are not included unless the project agreement expressly says they are.

6. Kickoff amount

The 25% kickoff amount reserves capacity and authorizes paid consulting or implementation to begin. Once that paid work starts, the kickoff amount is earned and is not part of the remaining-fee satisfaction guarantee, except where applicable law or the project agreement requires otherwise.

7. Remaining-fee satisfaction guarantee

If the client, acting reasonably and in good faith, identifies a material issue showing that the agreed deliverables do not meet the written acceptance criteria and provides a reasonable opportunity to correct that issue, but the agreed deliverables still are not accepted, the remaining 75% balance is not payable.

This guarantee applies to the remaining project fee only. It does not refund the 25% kickoff amount and does not waive amounts for accepted milestones, approved third-party expenses, client-requested work outside scope, or work affected by missing access, inaccurate client information, client delay, misuse, unauthorized changes, or third-party failure. It does not guarantee revenue, lead volume, rankings, savings, adoption, or another business result. The project agreement defines the deliverables, review process, acceptance criteria, correction opportunity, and any project-specific limits and controls if it differs from this section.

8. Scope changes, delays, and cancellation

Requests that change the agreed deliverables, integrations, assumptions, schedule, or responsibilities may require a written change to scope, price, and timing. Client delays in providing decisions, content, access, credentials, feedback, or approvals may change the schedule.

Cancellation, postponement, completed milestones, work in progress, transition assistance, and any amounts due on termination are governed by the project agreement. Where no specific term has been agreed, the parties should document a fair close-out based on work performed, approved expenses, and materials delivered, subject to applicable law.

9. No guarantee of business results

Business outcomes depend on factors outside my control, including the client’s operations, staff, implementation choices, market, customer behaviour, third-party platforms, advertising, pricing, data quality, platform availability, and adoption. Examples, estimates, projections, workflow models, potential savings, potential return on investment, and case studies are not guarantees that another business will achieve the same result.

An estimate is a planning assumption based on the information available at the time unless a written agreement expressly states otherwise.

10. Consulting and recommendations

Technology recommendations are based on the available information, objectives, constraints, and professional judgment at the time. Platforms, AI models, APIs, pricing, functionality, licences, vendor policies, and availability may change. Clients remain responsible for business decisions based on recommendations unless a written agreement assigns a particular responsibility to me.

My services are technology and business-systems services. Unless expressly agreed and appropriately qualified, I do not provide legal, accounting, tax, medical, financial, cybersecurity-certification, regulatory-compliance, engineering, or other regulated professional advice. Where specialized advice is required, the client should consult an appropriately qualified professional.

11. AI-generated and automated output

AI systems may produce incorrect, incomplete, inconsistent, outdated, biased, or unsuitable output. Automation may fail because of API changes, authentication, platform changes, connectivity, unexpected inputs, third-party outages, or configuration errors. Systems should therefore include review and escalation appropriate to their use.

Unless a written agreement says otherwise, clients are responsible for reviewing consequential output before relying on it for important business, customer, legal, financial, safety, employment, health, or regulatory decisions.

12. Demonstrations and examples

Public demonstrations, fictional businesses, mock workflows, prototypes, screenshots, videos, and sample architectures illustrate systems I can build. Where an item is not based on an actual client engagement, I will make reasonable efforts to label it as a demo or example.

Demonstrations may omit production requirements such as complete security controls, redundancy, testing, accessibility work, privacy controls, monitoring, or integrations. A demonstration should not be assumed to be production-ready, a measured client result, or a promise.

13. Third-party services

Projects and website features may use or interact with hosting providers, APIs, AI models, databases, automation platforms, payment systems, analytics tools, communication platforms, scheduling services, repositories, and other technology services. Third parties are governed by their own terms, prices, availability, security, privacy, rate limits, and technical requirements. I do not control or guarantee them.

14. Intellectual property

Unless otherwise stated, original website text, design, graphics, code, demonstrations, and other original materials are owned by Kairui Bi or used with permission and may not be reproduced or commercially exploited without authorization.

Ownership and licensing of client work will be defined in the applicable project agreement. Third-party components, open-source code, AI models, fonts, libraries, images, APIs, templates, and other materials remain subject to their respective licences and terms.

15. Client materials and access

Clients are responsible for ensuring they have the rights, authority, and permissions needed for materials, data, trademarks, images, text, code, customer information, credentials, and other content they provide. Clients should not provide unnecessary sensitive information or data they are not authorized to disclose.

16. Case studies, confidentiality, and publicity

Client names, logos, confidential workflows, private data, testimonials, results, and non-public project information will not be intentionally published as a client case study merely because services were performed. Public use of identifiable client material should be separately authorized.

Information clearly provided in confidence during a potential or active engagement will be treated with reasonable care. Detailed confidentiality duties, exclusions, permitted disclosures, duration, and remedies should be defined in the applicable project agreement or a separate confidentiality agreement where needed. Do not transmit highly sensitive information through this public website unless a suitable secure method has been established.

17. Website availability and prohibited use

I may change, suspend, remove, or discontinue website features, demonstrations, links, content, or services. I do not guarantee that the website or a public demonstration will operate continuously, remain error-free, or remain compatible with every device or third-party service.

You may not interfere with the site, attempt unauthorized access, introduce malicious code, materially abuse or scrape its services, impersonate another person, violate another person’s rights, submit spam or harmful content, or use the website unlawfully.

18. Privacy

Personal information associated with the website is handled as described in the Privacy Policy. Client agreements may contain additional confidentiality, privacy, security, data-processing, and retention terms for a particular engagement.

19. Disclaimers and limitation of liability

To the maximum extent permitted by applicable law, the website and publicly available materials are provided on an “as is” and “as available” basis without warranties or conditions of any kind. Nothing in these Terms excludes a warranty, condition, right, or remedy that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, Kairui Bi will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from use of or reliance on the public website, free demonstrations, or general informational materials. Liability relating to paid client services is governed by the applicable project agreement. Nothing limits liability where doing so would be prohibited by law.

20. Governing law, changes, and contact

These Website Terms are governed by the laws of British Columbia and the applicable laws of Canada, without regard to conflict-of-law principles. Subject to mandatory rights or an agreed dispute process, disputes relating to these Terms are subject to the jurisdiction of the courts of British Columbia.

I may update these Terms as the website, services, or business model changes. The date above identifies the current version.

These Website Terms are general information and are not a substitute for advice from a qualified legal professional. A lawyer should review any project agreement, acceptance procedure, payment term, or guarantee used for a specific engagement.